Thank you for shopping with SHIRTAX.COM! We aim to provide you with high-quality sportswear and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
- Condition: The item must be unused, in its original condition, and with all tags and packaging intact.
- Time Frame: Refund requests must be made within 7 days from the date of delivery.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Sale Items: Items purchased on sale or at discounted rates.
- Customized Products: Any products that have been personalized or customized according to your specifications.
3. How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can contact us via:
- Phone: 0324-6485036
- Email: info@shirtax.com
- Provide Details: Include your order number, the item you wish to return, and a brief explanation for the return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
- Return Shipping: Ship the item back to us using the provided instructions. Please ensure that the item is securely packed to avoid any damage during transit.
4. Inspection and Refund Processing
Once we receive and inspect the returned item, we will process your refund. Please note:
- Inspection: The item will be inspected to ensure it meets our return criteria.
- Refund Issued: If the return is approved, a refund will be issued to you. The refund will be processed within 7-10 business days after receiving the returned item.
5. Refund Method
Refunds will be issued via the same method used for the original payment. Since we only accept Cash on Delivery (COD), refunds will be provided in cash or via bank transfer.
6. Shipping Costs
Shipping costs are non-refundable. If you are returning an item, you will be responsible for the shipping costs associated with the return, except in cases where the return is due to an error on our part or a defective item.
7. Exchanges
At this time, we do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
8. Contact Us
For any questions or further assistance regarding our refund policy, please contact us:
- Phone: 0324-6485036
- Email: info@shirtax.com
- Address: Sambrial Road, Daska, 51010, Punjab, Pakistan
We appreciate your understanding and cooperation. Your satisfaction is our priority, and we strive to ensure that you have a positive shopping experience with SHIRTAX.COM.